Responding to ATO Communications

The Australian Taxation Office (ATO) uses various channels to communicate important updates, queries, and notifications. Understanding the types of communications and how to respond ensures compliance and avoids unnecessary penalties.

Types of ATO Communications

• Notices: Provide updates on tax assessments, overdue payments, or other important matters.
• Letters: Often request additional information or clarification regarding your tax return.
• Phone Calls: Reserved for urgent issues. Note that the ATO will never ask for your bank details or passwords over the phone.
• Emails: Typically alert you to log in to your myGov account to view secure messages. Be cautious of phishing attempts.

How to Respond to ATO Queries

1. Log in to myGov: Access your account to securely view correspondence from the ATO.
2. Gather Required Documents: Ensure you have all necessary paperwork before responding, such as receipts, bank statements, or prior returns.
3. Use the Cado Tax App: Verify potential discrepancies or errors in your tax return using the app’s tools.
4. Contact the ATO Directly: Reach out via their support lines or secure online channels for further clarification.

Proactively addressing ATO communications can help resolve issues efficiently and avoid penalties. Always keep your contact details updated to ensure you receive timely notifications.

For more details on handling ATO correspondence, visit our Understanding ATO Notices and Letters guide.

FAQs

What should I do if I receive an ATO notice?

Log in to your myGov account to review the notice in detail. Follow the instructions provided or contact the ATO for further clarification.

How can I ensure I don’t miss ATO communications?

Keep your contact details updated in myGov and the Cado Tax app. Regularly check your inbox for notifications to stay informed.